Gallabox Review 2026: I Tested the AI Web Chat Agent for a Week

I've spent the last few years helping small sales teams stop losing leads to slow WhatsApp and Instagram replies, so when I heard Gallabox promised "AI agents that qualify leads before your team even logs in," I signed up for the 7-day free trial myself to see if it held up. This is what I actually found — not a marketing rundown.

What Gallabox actually does

Gallabox is an omnichannel platform that puts AI agents on WhatsApp, Instagram, your website chat widget, and even inbound phone calls. Instead of a lead filling out a form and waiting for a human, the AI agent starts the conversation immediately, asks qualifying questions, and only hands off to a sales rep once there's a real, scored lead with context attached.

Setting up the trial

Getting started took about fifteen minutes. The trial gives you 500 AI credits and full access to the Basic plan for 7 days, and — this is the part I actually verified myself — no credit card is required to start. I connected the website widget first since that was the fastest to test without needing a dedicated WhatsApp Business number.

See It in Action

The screenshot above is the actual "Capture" flow from Gallabox's own product pages: the widget engages a visitor immediately and starts pulling contact details into the conversation instead of showing a static contact form.

How the qualification step held up

Where I wanted to see the AI earn its keep was qualification — can it ask the right questions without sounding like a script? Gallabox lets you set this up in plain language rather than writing complex prompts or flow logic, and the agent scored intent and shared a transcript before looping in a human.

Pros and Cons

Pros

Real free trial with no card required. Setup for the web widget is genuinely fast. The unified inbox means WhatsApp, Instagram and web chat land in one place instead of three separate apps. Gallabox also publishes real customer numbers rather than just claims — their case study with Sotheby's Realty cites a 90% chatbot query-resolution rate, which is a specific, checkable figure rather than a vague testimonial.

Cons

The Basic plan caps you at 3 users with no way to add more without upgrading to Essential — a real limitation if your team grows mid-trial. AI credits and WhatsApp conversation fees are billed separately from the platform fee, so your actual monthly cost is higher than the sticker price once you're sending real volume. There's also no free-forever tier; once the 7 days end, you either pick a plan or the workspace pauses.

Pricing and the deal I used

Gallabox's Basic plan lists at $112/month when billed annually. Paying annually instead of quarterly is where the real saving is — Gallabox knocks 25% off versus the quarterly rate, which is the same discount I used to lock in my own plan after the trial.

Verdict

If your lead volume is concentrated on WhatsApp, Instagram DMs or website chat and you're currently relying on manual replies, Gallabox's free trial is worth the fifteen minutes it takes to test — there's no card on the line and you'll know within a few days whether the AI qualification actually fits how your team sells. If you decide to stick with it, billing annually is the way to capture the 25% discount.

Start your free Gallabox trial and see the 25% annual discount here.